Cognitoix - International Vegetarian Cuisine & Health Platform

Information We Collect

At Cognitoix, we collect various types of information to provide you with our health and nutrition services focused on international vegetarian cuisine. Understanding what we collect helps you make informed decisions about sharing your information with us.

Personal Information You Provide

Account registration details including your name, email address, phone number, and dietary preferences
Health information you voluntarily share such as allergies, medical conditions, and nutritional goals
Communication records when you contact our support team or participate in our learning programs
Payment information processed through secure third-party payment processors for our services
Survey responses and feedback you provide about your experience with our vegetarian cuisine programs

Automatically Collected Information

When you use our website and services, we automatically collect certain technical information to improve your experience and ensure our platform works smoothly across different devices and browsers.

Information Type	Examples	Purpose
Device Information	IP address, browser type, operating system	Technical support and security
Usage Data	Pages visited, time spent, click patterns	Improve user experience
Location Data	General geographic location	Localized content delivery

How We Use Your Information

We use the information we collect to deliver personalized health and nutrition guidance, improve our services, and maintain a secure platform for all users interested in vegetarian lifestyle and international cuisine.

Primary Purpose: All information collected is used to enhance your learning experience with Cognitoix's vegetarian cuisine programs and provide personalized nutritional guidance based on your individual health profile and dietary preferences.

Service Delivery and Personalization

Create personalized meal plans and nutrition recommendations based on your dietary preferences and health goals
Deliver customized content about international vegetarian cuisine that matches your interests and skill level
Track your progress through our learning programs and provide relevant feedback and suggestions
Send you relevant updates about new recipes, nutrition tips, and program enhancements

Communication and Support

We use your contact information to respond to your inquiries, provide customer support, and keep you informed about important updates to our services. You can control the frequency and type of communications you receive through your account settings.

Information Sharing and Disclosure

Cognitoix does not sell your personal information to third parties. We only share your information in specific circumstances that directly support your use of our services or when required by law.

Service Providers and Partners

Cloud hosting providers who store our data securely in Australia and maintain strict data protection standards
Payment processors who handle billing information through encrypted, PCI-compliant systems
Email service providers who help us deliver program updates and educational content to subscribers
Analytics services that help us understand how users interact with our platform to improve functionality
Customer support tools that enable our team to provide efficient assistance when you contact us

Third-Party Agreements: All service providers we work with are required to sign data processing agreements that ensure they handle your information with the same level of protection we maintain internally.

Legal Requirements

We may disclose your information when required by Australian law, court order, or government regulation. In such cases, we will notify you unless prohibited by law and will only share the minimum information necessary to comply with legal requirements.

Data Security and Protection

Protecting your personal information is fundamental to how we operate Cognitoix. We implement multiple layers of security to safeguard your data against unauthorized access, modification, or disclosure.

Technical Safeguards

We use industry-standard encryption protocols to protect data both in transit and at rest. Our servers are protected by firewalls, intrusion detection systems, and regular security monitoring. All sensitive information is encrypted using AES-256 encryption standards.

Access Controls and Monitoring

Multi-factor authentication required for all staff accessing user data and system administration
Role-based access controls ensuring employees only access information necessary for their job functions
Regular security audits and penetration testing conducted by independent security firms
Automated monitoring systems that detect and alert us to potential security incidents
Secure backup systems with encrypted off-site storage following Australian data residency requirements

Incident Response: In the unlikely event of a data breach, we have established procedures to contain the incident, assess the impact, and notify affected users within 72 hours as required by Australian privacy laws.

Your Privacy Rights

As a Cognitoix user, you have significant control over your personal information. We provide multiple ways for you to access, modify, or delete your data, and we're committed to responding to your requests promptly and thoroughly.

Account Management Rights

Access and download a complete copy of your personal data stored in our systems at any time
Update your profile information, dietary preferences, and health goals through your account dashboard
Delete specific pieces of information or your entire account with immediate effect on our systems
Control your communication preferences and opt out of non-essential emails while maintaining account access
Request correction of any inaccurate information we hold about you with verification process

Data Portability and Transfer

You can request your data in a structured, machine-readable format for transfer to another service. We provide this information within 30 days of your request, including your account details, learning progress, and any content you've created within our platform.

Exercising Your Rights

To exercise any of these rights, contact us at [email protected] with your request. We may ask for identity verification to protect your account security. Most requests are processed within 14 business days, though complex requests may take up to 30 days.

Data Retention and Deletion

We retain your information only as long as necessary to provide our services and comply with legal obligations. Our retention periods are designed to balance your privacy rights with our legitimate business needs and regulatory requirements.

Retention Periods

Active account information is retained while your account remains active plus 12 months after your last login. Learning progress and course completion data is kept for 3 years to support ongoing program development. Financial transaction records are retained for 7 years as required by Australian tax law.

Automatic Deletion Process

Inactive accounts are automatically deleted after 18 months of no user activity or login
Marketing email addresses are removed from lists after 24 months of non-engagement
Support conversation records are deleted after 2 years unless needed for ongoing issues
Anonymous usage analytics data is aggregated and individual identifiers are removed after 6 months

Immediate Deletion: When you delete your account, your personal information is immediately removed from our active systems. Some information may remain in encrypted backups for up to 90 days before permanent deletion.

International Data Transfers

Cognitoix primarily stores and processes data within Australia using Australian-based service providers. However, some of our service providers may process data internationally as part of providing cloud services and support.

Cross-Border Data Handling

When data is transferred internationally, we ensure appropriate safeguards are in place, including contractual protections and verification that recipient countries maintain adequate privacy protections equivalent to Australian standards.

International Service Providers

Email delivery services that may route communications through international servers with encryption
Cloud backup services that maintain encrypted copies in multiple geographic locations
Customer support platforms that may be accessed by support staff in different time zones

Cookies and Tracking Technologies

Cognitoix uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze how our website is used. You have control over most cookies through your browser settings.

Types of Cookies We Use

Essential cookies are necessary for the website to function properly, including login sessions and security features. Performance cookies help us understand how users interact with our site so we can improve functionality and user experience.

Cookie Management

Browser settings allow you to block or delete most cookies, though some site features may not work properly
Essential cookies for security and basic functionality cannot be disabled while using our services
Marketing and analytics cookies can be disabled through our cookie preference center
Mobile app permissions can be managed through your device settings to control data collection

Children's Privacy

Cognitoix's services are designed for adults aged 18 and older. We do not knowingly collect personal information from children under 18 years of age. If we discover that we have inadvertently collected information from a minor, we will delete that information promptly.

Age Verification and Family Accounts

Our registration process includes age verification to ensure compliance with privacy laws. Parents or guardians who wish to use our services to plan family meals should create their own account and are responsible for any information they choose to share about family dietary needs.

Updates to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. We will notify you of significant changes through email or prominent notices on our website before they take effect.

Notification Process

Minor updates that don't affect how we handle your personal information will be posted with updated effective dates. Major changes that impact your rights or how we use your data will be communicated at least 30 days before implementation, giving you time to review and decide how to proceed.

Your Options: If you disagree with policy changes, you can delete your account before the changes take effect. Continued use of Cognitoix after the effective date constitutes acceptance of the updated policy.

Privacy Policy